Pediatric Occupational and Physical Therapy
No Shows and Cancellations
SCSS/SMSS strives to provide each patient with the highest quality of care while attempting to accommodate your schedule. We provide reserved time slots for each patient with a specific therapist to minimize your waiting and assure continuity of treatment. Consistent attendance of the treatment plan is paramount to your child’s progress. We understand that an emergency may occur in a rare instance. Our clinicians will make every effort and attempt to provide services to your child if time allows. Last minute cancellations and patient no-shows decrease our ability to accommodate the scheduling needs of the other patients and negatively impact clinician productivity. We must ask for your full cooperation with the following policy:
Repeated failure to comply with this ATTENDANCE POLICY will result in your name being placed on a “Schedule Based on Availability” list which requires you to call for an open appointment on each day you would like to receive therapy. We will do everything possible to accommodate you. This policy is necessary for the benefit of all our patients, in order to provide high quality treatment and service to everyone. The entire staff at SCSS/SMSS appreciates your adherence with this policy.
SCSS/SMSS will do everything possible to schedule a makeup session as promptly as possible and may find it necessary to schedule you with another therapist. If your therapist takes a day off or goes on vacation, another therapist may fill in so that minimal changes can be made to your weekly therapy appointments. If you choose not to accept treatment from another therapist, you must inform your clinician that you want to cancel your session and adhere to the guidelines of the cancelation policy. Your session will not be rescheduled an additional time if you choose not to accept the makeup sessions provided. Type your paragraph here.